Scalability is one of the biggest factors related to any kind of business software. Any solution implemented by an organization can't simply cater to current operational needs. For example, an eCommerce solution designed to handle minimal traffic might work in the early days of an online store, but if the customer base grows and that store isn't equipped with what it needs to manage steady growth, it could impact the customer experience and therefore possibly hinder that store's long-term potential.
Moreover, eCommerce has evolved as innovative technologies have given users new and unique ways to access the Web. Payment options have also changed and, like the nature of the Web itself, changes are expected to continue. Once again, a system that isn't designed to manage new payment trends or technological advancements isn't a viable long-term solution.
This was brought up in a recent Marketing Profs article regarding B2B eCommerce. According to Steven Kramer, the article's author, every eCommerce system—particularly in the B2B sector where the idea of online shopping is new but trending upward—needs to be built to facilitate future needs.
"Scalability is a key issue in B2B eCommerce," Kramer wrote. "Too often, firms build eCommerce platforms that are limited to current capacity rather than allowing for future technology requirements, even if they have an aggressive business growth agenda. By working with a technology vendor capable of implementing multiple deployment models, your platform can grow with your company and provide calibrated eCommerce functionality for each stage of growth."
Developers must be cognizant of this. When creating eCommerce systems to integrate with your users' accounting systems and ERP solutions, they have to be built in a way where they can scale to meet an influx of new customers and manage new payment methods. However, regardless of how these systems are built, developers must never lose sight of the important aspects of B2B payments—customer information security and Level 3 processing.
In fact, this becomes even more important as payment methods evolve and the customer base grows. If you look at current trends in B2B payments, purchasing card usage has grown considerably and is expected to continue doing so for the foreseeable future. If you don't accommodate for this, your users will start to look elsewhere for eCommerce providers.